HELP CENTER
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Order Tracking
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Return & Exchange
We make it easy to return and exchange styles.
DEFENDER PRO Wall Mount
DEFENDER PRO
DEFENDER SE
Popular Searched Questions
Delivery Time
Processing & Delivery Timelines
Please allow 1–2 business days for order processing before shipment.
Free standard delivery typically takes 2–5 business days, though exact timing depends on location.
Free standard delivery typically takes 2–5 business days, though exact timing depends on location.
How to Initiate a Return？
Contact us via support@onnaisafe.com or our official Facebook page to request a return.
If approved, we’ll email you a prepaid return label and shipping instructions.
⚠️ Returns sent without prior approval will not be accepted.
How do I contact support for replacements, refunds, or technical issues?
Your ONNAIS products comes with a 365-day replacement warranty and lifetime technical support. Please send an email to support@onnaisafe.com and include your order ID. We aim to respond and provide a resolution within 24 hours.
Any other questions?
We’re here to help. You can contact us: Monday to Friday, 9:00 AM - 6:00 PM (PST)
