Frequently Asked Questions
The heavy steel cable secures the lock box to any stationary object for added protection.
Quick press the "OK" button 3 times continuously to mute the sound. Repeat the step to recover the operation sound.
There are 2 backup keys packed into the packaging. One is attached to the side of the black packaging, the other is put inside the black packaging.
Please contact us at support@onnaisafe.com for further help.
To reset the safe, please make sure to quick press "Reset" button 3 times continuously, and you will hear 2 beeps after the reset is done.
Just quick press the "Reset" buttons 3 times continuously and you will hear 2 beeps. Please kindly note that performing a reset means clearing all the data(including digital passwords and fingerprints). You will need to add new digital password and fingerprints after resetting.
How to Register Products
If the order was purchased off from Amazon, please log in your Amazon account, go to "Your Account", then go to " Your orders", search " ONNAIS" to find your ONNAIS product order. The order number is like #111-2222222-3333333.
If the order was purchased off from this website directly, please log in your customer account and find the order number, e.g. #NS1001.
Please contact us at support@onnaisafe.com.