Refund policy

30-Day Hassle-Free Return & Exchange Guarantee

New products purchased from ONNAIS authorized sales channels, including www.onnaisafe.com and the official ONNAIS Amazon store, may be returned or exchanged for any reason within 30 days of delivery.

To request a return or exchange, please provide valid proof of purchase, such as an order confirmation, receipt, or invoice.

How to Initiate a Return or Exchange

Contact our customer support team at support@onnaisafe.com or through our official Facebook page before returning your product.

Once your request is approved, we will provide return instructions. For eligible returns or exchanges requested within 30 days of delivery, we will provide a prepaid return shipping label.

⚠️ Returns sent without prior authorization may not be accepted.

Returns or Exchanges After 30 Days

Return or exchange requests submitted more than 30 days after delivery will be reviewed on a case-by-case basis and may be subject to our warranty terms.

If your request is approved, you will be responsible for shipping the product to our designated warehouse. Original shipping fees and return shipping costs are non-refundable.

Please do not send the product back until you have received the warehouse address and return instructions from our support team.

Refurbished Products

Due to the special nature of refurbished products, all refurbished product sales are generally final and non-returnable.

In exceptional cases, a return or exchange may be approved at our sole discretion. If approved, the customer is responsible for shipping the refurbished product to our designated warehouse.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your product is damaged, defective, or different from the item you ordered, contact us promptly and provide your order information, along with photos or videos showing the issue.

Once the issue has been verified, we will provide an appropriate resolution in accordance with our return and warranty policies.

1-Year Limited Warranty

Eligible ONNAIS products are covered by a 1-year limited warranty. If you experience a warranty-related issue, please contact our support team for assistance.

Depending on the circumstances, you may be required to ship the product to our designated warehouse for inspection. Shipping responsibilities will be confirmed by our support team before the product is returned.

Refund Process

Once we receive and inspect your returned product, we will notify you by email regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Please allow 3–5 business days for your bank or card issuer to process and post the refund.

Questions?

For assistance, contact our customer support team at support@onnaisafe.com.