Before setting your personal digital password, you need to clear the default one. Quickly press the "Reset" button 3 times continuously. Then, you can proceed to add your new password. For detailed instructions, refer to the "Add digital password" section on Page 3 of your Quick Start Guide.

You must set a digital password before recording fingerprints. Failing to do so will prevent fingerprint registration. Additionally, ensure your finger is clean, dry, and free from dirt or water to ensure proper recognition.
More information can be found under "Add fingerprints" on Page 3 of your Quick Start Guide.

You can use the default password(12134353)to unlock the safe. This default password works when the safe is initially powered on without any custom settings, or after a full reset if no new settings have been applied.

First, use the physical key to open the safe. Then, quickly press the "Reset" button 3 times continuously to clear all existing data. After clearing, you can then re-add your digital password and fingerprints. Also, it's a good idea to check if the batteries are dead and replace them if necessary.

Yes, you can. Quickly press the "OK" button 3 times continuously to mute the operation sounds. To unmute the sound, simply repeat the same steps.

Your ONNAIS IRON SE comes with a 365-day replacement warranty and lifetime technical support. Please send an email to support@onnaisafe.com  and include your order ID. We aim to respond and provide a resolution within 24 hours.