Refund policy

30-Day Return Guarantee

Purchases from ONNAIS authorized resellers (www.onnaisafe.com or Amazon) qualify for returns within 30 days of delivery.

Eligibility Requirements

To be eligible:

• Items must be unused and in original packaging with tags.
• Proof of purchase (receipt or invoice) is required.

How to Initiate a Return

Contact us via support@onnaisafe.com or our official Facebook page to request a return.

If approved, we’ll email you a prepaid return label and shipping instructions.

⚠️ Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. Contact us promptly if you receive a damaged, defective, or incorrect item for resolution.

Exchanges & Warranty

Exchanges: Return the original item first. Once approved, we’ll ship a replacement.

1-Year Warranty: Contact us for warranty-eligible issues to receive a hassle-free replacement.

Refund Process

Refunds are issued to your original payment method after we receive and inspect the returned item.

Approval notifications will be sent via email.

Please allow additional time for your bank or card issuer to process the refund (typically 3–5 business days).

Questions?

Reach our support team at support@onnaisafe.com for assistance.